Tag: Patient Engagement

NYU Langone Health implements randomized quality tests

A series of randomized quality improvement projects carried out at New York University’s Langone Health medical center has helped the organization better assess the effectiveness of patient-focused programs. The efforts to evaluate the effectiveness of routine processes of hospital staff ranged from inpatient units and outpatient offices to the emergency department, as well as adjustments

Q&A: Leveraging technology to improve the customer experience

During a panel discussion titled Delivering a Patient Experience Across the Continuum of Care, held at the ServiceNow Knowledge 19 Conference in Las Vegas, Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, Director of Performance and Improvement Management at University of Michigan — Michigan Medicine; Michael Warden, Senior

Implementation best practices: Patient engagement tech done right

Implementing patient engagement technology can help health systems involve and empower their patients to achieve better health outcomes – and better clinical and business outcomes for the provider organizations. But to roll out these technologies effectively, CIOs and other IT leaders need to put together patient-centric systems and processes and focus on change management before,

Improve patient care – aim for the Triple

There is a broad consensus around the world that healthcare reimbursement should at least partly be based on performance and outcomes and not exclusively on service provision. This is mostly a theoretical consensus though. True, in the US, a certain degree of performance-based reimbursement was introduced by law some years ago, and it has since

Appointment scheduling system saves Oklahoma Heart $980,000 annually

Oklahoma Heart Hospital Physicians had long ago implemented an automated appointment reminder system, but the no-show rate had reached a seemingly impenetrable floor. THE PROBLEM The existing system had its share of difficulties. For instance, it consistently mispronounced physician names, leading to patient confusion. Furthermore, making changes and applying corrections was untimely, inconvenient and frustrating

Voice assistants for health could use improvement, study finds

A study on voice assistant comprehension reveals platforms like Google Assistant, Apple’s Siri and Amazon’s Alexa need to improve the accuracy of their technology for healthcare applications. WHY IT MATTERS The research, conducted by Klick Health and published in Nature Digital Medicine, found Google’s comprehension of the most commonly dispensed medication names in the U.S.

92% of Mount Sinai patients engage when prescribed an app

Anyone paying attention is aware of the app explosion happening in healthcare today while questions persist about just how useful so many digital therapeutics actually are in a clinical setting. Work at Mount Sinai, however, is showcasing the promise of digital tools and apps. Mount Sinai started by constructing a patient design group while developing a

Digital hospitals improve health for Queenslanders: report

The report, tabled by the Queensland Audit Office (QAO), highlighted the benefits of the digital hospital program in Queensland, while making recommendations to improve governance of the future rollout. Key findings from the report identified that as a result of the digital hospital program, Queenslanders face improved health service delivery and patient outcomes, as well

Vecna and Imprivata partner on biometric palm vein scanning for secure patient check-in

Vecna Technologies, a developer of patient self-service systems, has integrated its onsite patient check-in platform with Imprivata's PatientSecure identification technology. Through the partnership, hospitals and ambulatory practices will be able to use Imprivata's biometric palm vein scanning technology to securely ID patients who are checking in using Vecna's platform. There is now a thriving market for