Tag: reviews

Medical practices should address negative online reviews

(HealthDay)—Medical practice staff can effectively handle negative online reviews by staying calm and positive, looking for solutions, apologizing, and thanking the reviewers, according to an article published in Physicians Practice. According to the article, every physician or medical practice owner deals with many online reviews. While most are encouraging, the ability to stay anonymous can

Online reviews of plastic surgeons—study looks at differences between happy and unhappy patients

Good cosmetic results are an important factor—but not the only factor—differentiating positive versus negative reviews for plastic surgeons on Google, Yelp, and other online review sites, according to a special topic paper in the May issue of Plastic and Reconstructive Surgery, the official medical journal of the American Society of Plastic Surgeons (ASPS). Factors such